| TERMS AND CONDITIONS OF BOOKING |
This contract is between you and Rocco;s holiday lets (referred to as ‘we’ or ‘us’) for the provision of holiday accommodation. We reserve the right to refuse any booking without giving a reason. Your statutory rights are not affected by anything contained in these terms and conditions.
Rocco’s Retreat
Rocco’s Retreat is privately owned, and we pride ourselves on the quality and standard we achieve. In the event that something is not exactly as expected then please let us know and we will try to resolve it. In the unlikely event that you have any cause to complain, please let us know as soon as possible and we will do our utmost to address and resolve the problem.
The reservation extends from 2.30pm on the day of arrival and departure time is 10am unless otherwise agreed. During off-peak times, we may be able to work around these times, please contact us and we will do our best to accommodate your requirements.
Payment
For bookings made more than 6 weeks prior to arrival, a deposit of £60 is payable to secure the booking and the balance is due for payment 6-weeks before the date of your holiday.
For bookings made less than 6 weeks prior to arrival, the full rental amount is payable to secure the booking.
A £20 charge will be added for bookings with Dogs
Termination of Holiday Tenancy
We reserve the right to terminate the holiday tenancy if
- Smoking in or damage to the property or any of its contents
- Unreasonable behaviour by any of the guests, as the lead guest, you are responsible for all guests in the property.
Use of Equipment in the property
You are agreeing to the safe use of all equipment in the property
- The property owner will not be considered liable for any injury caused by improper use of any equipment.
- Faulty equipment must be reported immediately – you must not use any equipment you do not consider to be in a perfect condition.
- Any claims or injury must be reported immediately
- If you are unsure how to use any of the equipment please do not hesitate to contact Roccos Holiday Lets
Guests to provide their own towels – tea towels provided
Your Obligations
Damage and breakages arising during your holiday must be notified to us. Any serious damage or breakage will be charged at the cost of replacement.
We allow well behaved dogs in Rocco’s Retreat (2 maximum); however, you must take full responsibility for your pet and they must not be left unattended in the Retreat if they aren’t house trained (we have a crate available if required).
Only the number of people detailed on the booking form will be entitled to occupy Roccos retreat.
You are responsible for the insurance of your personal property whilst you are staying with us, please ensure that you are adequately insured especially for valuables.
You will be given the key to the bungalow; it is your responsibility to keep the bungalow safe and secure.
ELECTRIC VEHICLES MUST NOT BE CHARGED FROM THE BUNGALOW
Log Burner
Leave vents open when lit to avoid smoke escaping
Don’t burn anything other than the wood provided, or bought for wood burners
Don’t burn household waste
Use the Glove provided to open the Log Burner when lit
Right of Entry
Should we need to go into the retreat during your stay, we will where possible arrange with you in advance, but we reserve the right to enter the bungalow at reasonable times to check and carry out essential maintenance.
Car Parking
There is parking outside the retreat. All vehicles are parked at own risk.
Cancellation
Your deposit is non-refundable. Should you cancel your holiday within 6-2weeks of your holiday commencing, then you will lose 50% of the cost of the holiday.
If you cancel the Holiday within 2 weeks of the commence date you will lose 100% of the cost of the holiday
You may wish to consider holiday insurance to protect you against cancellation.
If for any reason beyond our control (e.g. fire, storm damage) and the property is not available on the date booked, a full refund will be made.
Insurance
We recommend that you take out insurance to protect you against any losses.